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What is the
Most Difficult Part
of an
Improvement Program?
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by Kay Graham-Gilbert |
Answer: Starting one.
Most of us realize that
there is probably a better way to perform certain functions or tasks, but improvement
programs seem to take second seat to getting the product out the door.
But wait a minute. Wouldn't streamlined ways of doing the work help
to get the product out the door faster? Of course, but it is just so hard
to set aside time to "think" about improvement programs, let alone
initiate them. Most process improvement activities today are part of
a technology initiative, but they do not need to be limited to these
activities. Furthermore, most Business Process Improvement
(BPI) efforts conducted with the installation of a new system, just
scratch the surface.
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Downside of technology initiated BPI
efforts:
◙ The BPI efforts are secondary to the technology initiative.
Technology BPI efforts tend to be shortsighted, directing attention on the
processes that need to change in order for the technology to be used --
rather than how the technology may enable the business process. Concentrating on the process BEFORE starting a technology project
allows you to focus on the work itself - rather than the technology.
◙ The purpose of implementing the new system tends to get lost
in the shuffle, hindering optimization of the business processes. |
◙ Efforts are restricted due to project timelines and
limited resources
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Once the process has been reviewed and revised so it complements the new
system, efforts stop. Business processes are larger than the
technology that serves them.
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Although users and process owners are involved in creating a better
method, the activity is managed from a technical perspective,
rather than a business perspective.
Taking time now is essential for achieving or
maintaining a competitive edge. Do not wait for the next IT project to
start thinking about your business processes. Here are a few ideas
to help you get energized to take action.
How to become more proactive:
◙ Start collecting data to help identify and measure potential areas
of improvement.
◙ Set up a mechanism for getting information and ideas from those
performing the tasks.
◙ When a problem surfaces, take the time to get to the
root cause.
The tendency is to immediately move to "fix" mode which may result in
short term improvements.
◙ When implementing the above, keep it simple - do not
overcomplicate this effort and do not make a big deal about the shift.
It is simply a matter of thinking in a slightly different way, not
changing the entire culture.
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Make process improvement a way of life - a continuous effort.
Once you have shifted to a more proactive operation, it is time to start
stimulating innovative thinking so the most effective process is
the end result.
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You possess the drive to satisfy customers, we
are here to help you get there.
Performance Improvement
across the organization
Copyright
©
2005 Interactive Consulting. All rights reserved.
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